We’re reopening - see you soon!

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Following Government guidance, we are pleased to announce that we will be reopening our doors on Monday 1 June and we are looking forward to welcoming you back to our showroom, workshop and accessory shop.

We have spent the last few weeks putting various measures in place to ensure the health and safety of our customers and staff and that the continuing social distancing rules can be observed fully. We’ve installed prominent floor markings to illustrate the 2m spacing to ensure customers can retain their personal space at all times on our premises.

All members of staff will wear both gloves and face masks whilst in customers' caravans to ensure full cleanliness. A hand sanitising station has been installed in the foyer and we urge all customers to ensure they use it upon entering the premises. The accessory shop till area has been fitted with screens to protect both the staff and customers whilst making their purchase. We will be encouraging contactless payments wherever possible and have raised our limit to £45 to make this possible on more occasions.

In addition to our weekday opening hours of 9am-5pm, we'll also be offering 5pm-7pm for appointment-only time slots, so please get in touch to book your own dedicated time to view your shortlisted vehicles. Appointments will also be available during the day.

If you arrive on-site at a busy time, there is signage to demonstrate where and how you should queue to maintain the 2m spacing. If you decide that you do not wish to wait, you are welcome to call or email us and arrange an appointment when we will dedicate that time just for you. 

We will be contacting all customers who had servicing and warranty work cancelled due to the closure to get your appointments rebooked as soon as possible and at a time convenient to you. There are new procedures in place for dropping off and collecting your caravan/motorhome and we will explain these fully over the phone.

We are asking that customers wanting to view caravans and motorhomes that they have seen on our website, to phone ahead to book an appointment so that we can endeavour to spread out the flow of customers throughout the day. We will only be allowing a set number of customers onto the premises at any one time, so an appointment system will help make this easier.

We are also happy to offer you video walk-throughs of any vehicle that you are interested in. We can set up a video call and show you around the vehicles of your choice, leaving you free to direct us and ask any questions you have. 

The sales desks will be fully cleaned and sanitised after each appointment and all of our caravans and motorhomes will be sanitised regularly, both internally as well as all handles and doors etc. If you would rather not enter the buildings on-site, we are happy to arrange a ‘’contactless’’ visit for you, so just let us know.

When it comes to sales handovers of caravans from ourselves to the customer, we will give each and every caravan/motorhome a full valet, which will include full sanitisation of all surfaces, lockers, doors and handles. We will contact you by phone prior to the scheduled handover date to discuss our changes in procedures. We encourage the use of bank transfer or payment over the phone to keep physical contact to a minimum.

The preferred option for collection would be via instructional videos, sent beforehand in an email link and possibly followed up with a video call as well. We are also happy to arrange delivery if required, again with instructional videos sent beforehand. Alternatively, customers will be given the option to collect without a handover and return later for a full working demonstration.

Get in touch!

If you have any questions regarding our reopening or anything you’d like to ask about visiting us, please get in touch. Check out our ranges online and email us at sales@winchestercaravans.com  if you’d like to book an appointment to come in. We look forward to seeing you soon!

 

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